How To Make The Most From Your Case Management Dollars: Part 5

An informative weekly series for the benefit of those managing claims of injury.Last week's issue talked about the concept of developing a plan for closing claims. This week we will discuss the importance of well-coordinated care.A good plan of care involves the creation of a "team" consisting of health care professionals, case manager, claimant, and claims handler (the boss). The case manager coordinates medical resources and makes sure excellent communication is maintained between all parties.The goal is to assure the agreed upon care plan is adhered to and modified only when necessary. The case manager must remain the center of communication for all care givers, claimant, and claims handler so if treatment gets side-tracked it can be quickly put back on course. This is how claims remain on the proper course toward closure and no dollars are unnecessarily spent.Much of what happens in this phase will be dependent upon the case manager's communication skills, and their ability to develop and maintain a positive working relationship with the treating physician and claimant. The success of your case manager can easily be judged by the rapport you have developed with them and if understanding them is effortless.Next week's edition will further underscore the importance of good communication to the success of the case manager.For more information please visit our website at www.MedicalSystemsUSA.com

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