A Message to Our Clients About COVID-19

3/14/2020 in News

Medical Systems is dedicated to the safety and well-being of our team and clients and want to assure you that we will continue to remain open for business and are ready to assist with whatever needs may arise.  We know that we are all entering uncharted waters in light of growing Coronavirus concerns and are doing everything possible to be proactive so we are prepared to respond appropriately during a health crisis if one should arise locally with Coronavirus (COVID19). We share your concerns and have clear and deliberate actions we are taking now to ensure we are doing everything we can to protect our team, their families and our communities while still meeting your needs.

With taking proactive steps in mind, while we have not been notified that doctors plan to cancel IMEs, that may ultimately be a concern we are faced with.  We also anticipate that claimants may have their own concerns about appearing for an IME.  If you have an IME currently scheduled and would prefer to proceed with a record review instead to safe guard against costly no shows or late cancels, please let us know as soon as possible so we can cancel the appointment and ask the doctor to proceed with reviewing the records as a starting point, to keep your case on track.  If you have upcoming IMEs without urgent deadlines that you would like to push back a few weeks, we’d be happy to assist with rescheduling those to a later date as well. 

As an added precaution, we are prepared to work from home in the coming weeks should the need arise, to avoid service disruptions.  In that event, the quickest way to receive a response may be to email the person you would like to reach or email central scheduling at Scheduler@MedicalSystemsUSA.com.   We will have phone lines forwarded to a team member, but please note, due to having only one phone line, your call may forward to voicemail if the line is busy.  If it is a matter you prefer to discuss over the phone, please feel free to send us an email asking that we call you, so we can have the appropriate person contact you right away!

We assure you that Medical Systems is prepared to work with you and shares your vigilance to address any and all issues associated with the outbreak of the Coronavirus.   We’ll continue to monitor the Center for Disease Control and guidance from the World Health Organization in order to properly inform our responses moving forward. 

As always, thank you for your trust and partnership!

Sincerely,

The Medical Systems Team

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