Medical Systems has been monitoring the news about the Coronavirus (COVID-19) closely. The safety and wellness of our clients, team members, their families and our community is of utmost importance to our company. As such, we are evaluating on a daily basis the best steps to take so we can continue to serve our clients to the best of our abilities while assuring the wellness of our team members.
This coming week, Medical Systems will remain open, but our employees have been encouraged to work from home. Our phone lines have been forwarded to a team member, however, since there is currently only one phone line available, we ask for your patience and understanding if your call should happen to forward to voicemail.
The quickest way to contact us may be to directly email the person you would like to reach or email Central Scheduling at Scheduler@MedicalSystemsUSA.com. If it is a matter you prefer to discuss over the phone, please feel free to send an email asking that we call you, so we can make sure the appropriate person contacts you right away!
Scheduled IMEs have not been canceled at this time. We have not been notified that doctors plan to cancel IMEs, but that may ultimately be a concern we are faced with. We also anticipate that claimants may have their own concerns about appearing for an IME. If you have an IME currently scheduled and would prefer to proceed with a record review instead to safe guard against costly no shows or late cancels, please let us know as soon as possible so we can cancel the appointment and ask the doctor to proceed with reviewing the records as a starting point, to keep your case on track. If you have upcoming IMEs without urgent deadlines that you would like to push back a few weeks, we’d be happy to assist with rescheduling those to a later date as well.
Business remains as usual at MSI. Our dedicated team is working to make sure our process remains seamless to our clients and doctors throughout the Coronavirus crisis. While many of our team members are working remotely, the level of service our clients and doctors receive from us hasn’t changed.
We will continue to update our business plan as more information becomes available. In the meantime, you can expect seamless service from Medical Systems as we navigate through these uncharted waters together.
Thank you for your continued support!
Your Medical Systems Team