We hope you enjoy this quick read!
Fall has arrived and so has our October Newsletter! Learn about Yoshi, a rescue dog, our featured team member is Ashley in Medical Records and this month's highlighted doctor is Wellington Hsu, MD, Orthopedic Surgeon. Click here to enjoy this short read with lots of pics!
This month's newsletter features Brad Grunert, PhD, a popular psychologist specializing in PTSD. Find out more about Diana, our Scheduling Assistant who loves helping our clients. We have a cute recuse dog from Amber in Records. To view the September Newsletter click here.
Contact us at Schedule@MedicalSystemsUSA.com to schedule a case with Dr. Grunert.
This month's newsletter features Christopher Long, MD, a popular Board Certified Otolaryngologist. Find out more about Keri, our Account Executive who loves helping our clients. We have more cute rescue pets for you to look at from Diana in Scheduling. Click here for your very own copy!
Laura serves as Medical Systems’ Operations Manager, joining the team 8 years ago. She brings a background in customer service, human resource management, and a strong belief in putting people first. At Medical Systems, she has helped foster a culture of inclusion, teamwork, and loyalty within the work. She understands that to get great results out of the team, each individual needs to be seen and appreciated. Laura consistently monitors our processes to ensure our clients have an excellent customer experience with every single case. For more background on Laura (and a pic) and our featured doctor, Sara Swanson, PhD, a Board Certified in Clinical Neuropsychology, American Board of Professional Psychology, click here for your very own copy of our July Newsletter.
Twenty-nine years ago, Deb opened MSI after years of managing another IME company. Her goal was to provide IME service users with a higher-level of customer service and more than one vendor choice. She accomplished this by offering larger doctor selections and the ability to quickly fulfill a hard to find doctor or specialty need. She also envisioned a company that provided higher quality, credible evaluation reports and actively sought out like minded doctors. Making MSI a great workplace is important to Deb as it allows us to acquire and retain the highest quality team members in the industry. For more information about Deb and a pic click here to view our July Newsletter which also includes a short bio on Shekar Kurpad, MD, a popular Neurosurgeon.
As our Quality Assurance Analyst, Kristy works with doctors to ensure our clients receive the best quality reports; she is meticulous in her proofreading skills to give you an accurate and credible evaluation report. Kristy is a graduate of Ripon College where she majored in English with minors in Politics and Government and Educational Studies. Kristy enjoys proofreading and brings her natural eye for style and grammar to Medical Systems’ Quality Assurance Department. She loves reading the doctors’ reports, which cover a variety of different topics—every day is something new!
Kristy is an avid reader and has a soft spot for a good adventure novel. She and her husband John can often be found walking their Corgi Izzy and Chocolate Lab Bruce along the Milwaukee lakefront. We love the addition her enthusiastic personality has made to our team; she is a true team player and is always up for brightening someone's day!
For a pic of Kristy and to read the May Newsletter click here.
In keeping with our commitment to connect with you, I am very excited about our new monthly e-newsletter which gives you an opportunity to get to know us a little better and for us to provide some helpful tips and interesting information.
In this first issue, we wanted to share ways we are continuing to conduct business, how our company is giving back to the community, introduce you to Theresa in Scheduling, and highlight Dr. Joshua Alpert, Orthopedics. Lots of information neatly packed into 2 colorful pages with photos!
Please take a quick moment to let us know what you think; we are most interested in your feedback and suggestions.
Medical Systems has been monitoring the news about the Coronavirus (COVID-19) closely. The safety and wellness of our clients, team members, their families and our community is of utmost importance to our company. As such, we are evaluating on a daily basis the best steps to take so we can continue to serve our clients to the best of our abilities while assuring the wellness of our team members.
This coming week, Medical Systems will remain open, but our employees have been encouraged to work from home. Our phone lines have been forwarded to a team member, however, since there is currently only one phone line available, we ask for your patience and understanding if your call should happen to forward to voicemail.
The quickest way to contact us may be to directly email the person you would like to reach or email Central Scheduling at Scheduler@MedicalSystemsUSA.com. If it is a matter you prefer to discuss over the phone, please feel free to send an email asking that we call you, so we can make sure the appropriate person contacts you right away!
Scheduled IMEs have not been canceled at this time. We have not been notified that doctors plan to cancel IMEs, but that may ultimately be a concern we are faced with. We also anticipate that claimants may have their own concerns about appearing for an IME. If you have an IME currently scheduled and would prefer to proceed with a record review instead to safe guard against costly no shows or late cancels, please let us know as soon as possible so we can cancel the appointment and ask the doctor to proceed with reviewing the records as a starting point, to keep your case on track. If you have upcoming IMEs without urgent deadlines that you would like to push back a few weeks, we’d be happy to assist with rescheduling those to a later date as well.
Business remains as usual at MSI. Our dedicated team is working to make sure our process remains seamless to our clients and doctors throughout the Coronavirus crisis. While many of our team members are working remotely, the level of service our clients and doctors receive from us hasn’t changed.
We will continue to update our business plan as more information becomes available. In the meantime, you can expect seamless service from Medical Systems as we navigate through these uncharted waters together.
Thank you for your continued support!
Your Medical Systems Team
Medical Systems is dedicated to the safety and well-being of our team and clients and want to assure you that we will continue to remain open for business and are ready to assist with whatever needs may arise. We know that we are all entering uncharted waters in light of growing Coronavirus concerns and are doing everything possible to be proactive so we are prepared to respond appropriately during a health crisis if one should arise locally with Coronavirus (COVID19). We share your concerns and have clear and deliberate actions we are taking now to ensure we are doing everything we can to protect our team, their families and our communities while still meeting your needs.
With taking proactive steps in mind, while we have not been notified that doctors plan to cancel IMEs, that may ultimately be a concern we are faced with. We also anticipate that claimants may have their own concerns about appearing for an IME. If you have an IME currently scheduled and would prefer to proceed with a record review instead to safe guard against costly no shows or late cancels, please let us know as soon as possible so we can cancel the appointment and ask the doctor to proceed with reviewing the records as a starting point, to keep your case on track. If you have upcoming IMEs without urgent deadlines that you would like to push back a few weeks, we’d be happy to assist with rescheduling those to a later date as well.
As an added precaution, we are prepared to work from home in the coming weeks should the need arise, to avoid service disruptions. In that event, the quickest way to receive a response may be to email the person you would like to reach or email central scheduling at Scheduler@MedicalSystemsUSA.com. We will have phone lines forwarded to a team member, but please note, due to having only one phone line, your call may forward to voicemail if the line is busy. If it is a matter you prefer to discuss over the phone, please feel free to send us an email asking that we call you, so we can have the appropriate person contact you right away!
We assure you that Medical Systems is prepared to work with you and shares your vigilance to address any and all issues associated with the outbreak of the Coronavirus. We’ll continue to monitor the Center for Disease Control and guidance from the World Health Organization in order to properly inform our responses moving forward.
As always, thank you for your trust and partnership!
The Medical Systems Team